Macy's: Online Shopping & Save

The app works for its intended purposes, though a little slow at times. The experience could be smoother. Right now I'm having a huge issue where it's not letting me sign-in to my account, I already reset my password and it logged me in, but when I try to use the app, it doesn't let me log in. It's a huge inconvenience considering that's what the app is supposed to be used for, less of an inconvenience than the website."

No option for zero stars. It is fustrating to use it. It has the credit card info but never able to actually see the summary, transactions, payments. Every single month I have to keep trying to make a payment and cannot see any previous payments or transactions. When using the Search options to look for products, the results are not quite accurate. I do a lot of online shopping and this is not the most friendly app."

Edited to reflect glitches and errors for months. Can't add things to your cart. Uninstalled & reinstalled multiple times but stillbroken. Easy to use, and I used to spend more time on this app than expected because of great suggestions but now it's because I can't add or checkout. I enjoy browsing, but they updated the search & filter which was nearly perfect and now it's awful."

The app is horrible. I don't have a problem shopping or paying my bill, but any other function , it just sits there If I need to see statements, Credit info, or literally anything not related to activity GIVING them money, I have to go to the website. Not sure if its an app issue or my phone version, but its super annoying! Other than that, I love Macy's."

Every time I make a purchase from the app I get a problem with my payment. My orders always get canceled no matter which cc I use. I always have to call & never get good customer service. It doesn't matter how many times I get cleared with fraud departed, I keep having the same problem over and over. It's horrible!!! Also browsing the internet or even from ads, I click on link and it takes me to the app homepage or another item"

I love Macy’s as is always my go to store for clothing, shoes and decor. However, I have to say I don’t like a change they made in their app. When you go to your Favorites it used to have the icon of each category I had created, ex: Kitchen, Gym Clothes, shoes, winter Coats, Purses, Dresses etc. so I will click in any of the categories and it will show me the items I put in that category. Well, now with the update it doesn’t do that. First it show me category “kitchen” and I have to scroll down to all those items to see the next one like for example “Gym clothes “ then I keep scrolling thru all the items to go to the next one. This is troublesome. Let’s say I want to see all the shoes I had like, I have to scroll down my other 5 categories to see the shoes list. By the time I finally see them I am annoyed. I think this was done on purpose so i am “forced” to scrolling down in each category and see all the items I have put in my favorites and maybe decide to put them in my cart to buy them. Believe me I don’t have time for that. If I know I want to buy shoes then let me click on the icon I create for that category and then show me only that. Don’t force me to scroll down thru all my categories. Please change this back as it was before an icon that you rename with the category and when I click on it to show me all the item I put as favorite under that category. Until then 2 stars"

I have been a Macy’s customer for over 10 years. I love being able to browse and purchase items with the app. Unfortunately the “wallet” section is a disaster. Every time I try to go to the credit card payment page it gets stuck on the loading screen for 5 minutes or indefinitely. It’s a crap shoot. If/when it final goes through and you click review payments, or any other tab, it goes into a frozen state of loading again. I always have to close out and just go on my laptop to the full website. Even that payment area sometimes freezes! For over a year I have updated the app and waited for bugs to be fixed, and they have not been. I do not recommend using this app to track your Macy’s credit card and make payments in anyway. It is even discouraging me from shopping there all together since the issues have cause me fines and missed payments due to the issues."

I decided to register for my upcoming wedding at Macy’s and after the initial registering online through the website, had nothing but issues and site glitches. The pages won’t load, and even when you do get it to work, when you click on the next page of your search nothing happens. So you might have 50 pages in a search but are limited to one page of it to select an item. So I then decided to download the app, thinking it’s gotta be easier there. Kind of... but not really. When you add things to your registry and tell it the number of items you want, sometimes it doesn’t even add them at all. If it does add them, it’ll add one to the registry, not the 4 you told it to. When you go to the registry, you can’t click on the registry item and easily change color options from there. You have to go back through the search process and re-find the item and re-select it that way. At one point I considered canning the whole registry at Macy’s because of how clunky the app AND website are to use and navigate. But instead just stuck with the very few items I had on there and will not be adding any more. FIX THIS! Most people don’t have time, patience or the will to try to navigate your clunky and glitch filled website and app. At least have ONE reliable self service site.... wasted a lot of my time."

I was having a real hard time getting an order to go there. After 2 hrs I finally called a telephone no. And got one of your reps on the phone. She seemed to be understanding to what I had been going through. She said she would be on the call for as long as I needed her. Since I had to redo my order while she waited, she put me on hold and when she got backwashes going to to the phone she seemed to be in a big hurry and said she was transferring to r her superviser. She didn’t even give me a chance to tell her that I had completed my order while she had me on hold. The supervisors phone began to ring. And It rang and rang and rang for a good 20 minutes. I finally hung up. I was so upset that it took me a while to calm down. I guess this survey needs to be shown to the manager of the supervisor or the top person in charge. Until then, you have lost a good customer. Am I supposed to pick a nickname out of the air? I don’t have one. Come on you guys!"

So I am a big Macys shopper, and I loved this app from when I first installed a year or two ago. Very convenient, between my list and my cart, it was easy to select and move items. Loved the search, really truly loved this app. When it was updated to include a dashboard recently I was thrilled. It called up recent activity and orders for me without my having to login. But to actually place an order login was required. One evening i placed like 10 pairs of boots in my cart for consideration. When I came back the next morning to narrow it down and place the order, my cart was empty. Strange. I clicked recent orders and found an order had been placed that morning. Hmmm. The order was for a $200 pair of sneakers ( not my style or size) and shipped to an address in LA (I'm in NY). THEN I noticed they'd changed the billing address, email and phone number. Seems like there was some back door vulnerability in the dashboard feature that the developers missed. App deleted. Sorry Macys. Fix that and I'll be back. We saw your review and would like to get more information so we can look into your issue. Write us at [email protected] and we will follow up. Thanks."