Lyft

I am disappointed by my experience using the app. The pre-book feature after landing at the airport just doesn't work. Every time, the timing that they said they would figure out doesn't work, and my driver ends up too early. After waiting, they would cancel, leaving me with a cancelation fee and probably a bad review. For a loyal customer in the past who is trying to support Lyft with business, it's a stressful and frustrating event to go through consistently."

Update: I have twice now had the app cancel my order while still charging my card. That means I don't get my order, and my money sits in limbo for 7 days until the pending status drops. I no longer trust the app. Love Jersey Mike's, like the app! Easy to navigate, and I can save my favorite orders. Says you can't add gift cards to the app on their website, but you can when checking out."

Pretty good. Needs more customization. For example, I would like to add extra onions to my sandwiches and there's no option for doing that. They also have some other veggies that are not listed on the takeaway menu in the app, so you can't add those to your sandwiches, for example green peppers. Overall I wish Jersey Mike's offered more toppings to go with their sandwiches."

Nothing wrong with the app itself, but be aware there's no support whatsoever. If you lose your phone, don't expect to get it back. Lyft have made it such that there's no way to contact the driver, or anyone at lyft, without going through the app. Of course, using the app isn't an option if you've lost your phone. Login via the website on desktop uses 2 factor authentication, so the verification text is sent to your (lost) phone. There's no way to contact lyft, so you're stuffed Farcical"

Since the pandemic, drivers cancel one after the other in succession after making customers wait up to 10 min at a time. Clearly there's no penalty for it. I just gave up on a ride after the first 2 drivers cancelled, the last one literally around the corner from pickup. Also, the app crashes frequently if it's not in the foreground. Use Curb if you have it – taxis are more reliable with actually showing up and with pricing"

It's a pretty good app overall, however I wish they would add certain options. Like the ability to select "light" or "extra" on certain ingredients. And also the ability to switch cheeses. My favorite sandwich is the number 9, but I hate swiss so I always get provolove instead. The app doesn't make that easy. I have to write it into the special instructions, and sometimes the employees don't look at that. Those things would make the app much better."